Question 1

How do I join the VIP Membership program? What are the benefits?

Accepted Answer

It's easy! Simply add the "ONAHOLE STATION VIP MEMBERSHIP" card to your cart and purchase it. This unlocks a 1-year premium status including: 
• An extra 10% OFF discount on all products for a full year.
• 1.5x Points Multiplier on every purchase.
• Early access to new product launches.
• Surprise mystery adult toy gifts periodically included in your deliveries.

Question 2

How do I earn and redeem points?

Accepted Answer

Every dollar counts! Regular users earn 10 points for every $1 spent. VIP Members earn 15 points for every $1 spent. You can redeem these accumulated points for cash discounts at checkout or exchange them for specific reward products in our Rewards Center.

Question 3

Is there a discount for new users? How do I claim it?

Accepted Answer

Yes! We welcome all new friends with a 10% OFF sitewide discount. It is typically applied automatically at checkout for first-time registrants, so no additional steps are required to claim it.

Question 4

How often do you have promotional events?

Accepted Answer

We love keeping things exciting. Onahole Station launches new product promotions every month. We also hold major sales during special holidays and events (like Black Friday, Valentine's Day, and 11.11). Subscribe to our email newsletter to never miss a deal.

Question 5

Do promotional products come with the same warranty/after-sales service?

Accepted Answer

Yes. Generally, all promotional items come with the same 7-day after-sales guarantee as regular-priced products. *Exception:* Items specifically marked as "Clearance" or "Final Sale" are sold as-is and cannot be returned.

Question 6

Will I receive marketing emails? Can I unsubscribe?

Accepted Answer

Members may receive emails about exclusive deals and new arrivals. We respect your inbox—if you wish to stop receiving them, you can unsubscribe at any time by clicking the link at the bottom of our emails or adjusting your account settings.

Question 7

Do you offer gift wrapping services?

Accepted Answer

Yes, we do! You can select the "Gift Wrapping" option in your shopping cart before checkout. This is perfect for gifting to friends or simply adding an extra layer of privacy to prevent roommates from accidentally opening your package.

Membership & Promotions FAQs

Membership & Promotions FAQs